Privacy Policy

Important Notice Regarding Text Messaging Data

LIFELONG BALANCE INC. (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any purpose unrelated to providing our direct services.

All text messaging originator opt-in data and consent records are kept confidential and are used only to provide the communications and services requested by the customer.

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communications

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Provide and improve our services
• Process transactions and payments
• Communicate with you about inquiries, appointments, service updates, and permitted promotions
• Improve website functionality and user experience
• Support security and fraud prevention
• Maintain records of your communication preferences and consent

3. SMS Messaging and Compliance

Program and Consent

By opting into SMS messaging, you agree to receive messages related to appointment scheduling, appointment reminders, Medicare review requests, customer support, and important service updates.

• You receive messages only after providing consent
• We maintain timestamped records of opt-in actions
• Message frequency varies
• Message and data rates may apply

Opt-Out and Help

Reply STOP to unsubscribe. Reply HELP for assistance or email [email protected].

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information with service providers that support payments, scheduling, communications, analytics, hosting, or customer service; when required by law; or in connection with a business transfer.

SMS opt-in data and consent records are excluded from these sharing categories except when disclosure to a messaging provider is necessary to deliver requested messages.

5. Data Security

• Encryption of sensitive information in transit and, where appropriate, at rest
• Access controls and authentication measures
• Security assessments, system updates, and staff training
• Breach response procedures consistent with applicable law
• Backup and disaster recovery processes

No method of transmission or electronic storage is completely secure. We use commercially reasonable safeguards but cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to analyze traffic, remember preferences, improve website functionality, and measure the effectiveness of our services. You can control cookies through your browser settings.

7. Your Rights and Choices

• Request access to, correction of, or deletion of your personal information
• Opt out of marketing emails using the unsubscribe link
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications
• Request information about how your data is processed

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by LIFELONG BALANCE INC..

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with a revised effective date.

10. Contact Us

By using our website and services, you acknowledge this Privacy Policy.